KCI Return Policy

In order for KCI to process RMAs (Return Material Authorizations) in an accurate and efficient manner, the following criteria must be met for all items returned for credit:

Returned parts must be received by KCI within 30 days of the date the RMA was issued.

• RMA must be shipped in its entirety.
• Parts must be separated by part number within the master shipping container(s).
• Each box/bag must be labeled with the following:

1. Part/model number
2. Quantity being returned (must match quantity on RMA)
3. Corresponding RMA Number
4. The packing slip for each master carton must be applied to the top of the carton so that it is visible.

• All parts included in the RMA must be listed on the packing slip.
• Parts will not be accepted if there are markings or writing on the bag, carton, or on the part itself.

If RMA material is not shipped in accordance with the above criteria, then the shipment will not be accepted and the material will be returned to you at your expense.

We offer a 12 month warranty on all products that KCI offers (see warranty policy) and full refunds will be issued if you are unsatisfied with our products (in the event that all above criterion is met). However we do not refund shipping costs. Please contact us if you have questions about our return policy. If you need to obtain an RMA you can do so online by clicking here.